Service Receptionist
Position Overview:
As a Service Receptionist at Marigold Ford Lincoln, you will serve as the primary point of contact for customers, creating a welcoming and positive first impression of the dealership. This position plays a pivotal role in the service department's success by ensuring smooth customer interactions, responding to incoming calls and inquiries, and maintaining accurate records.
What You'll Do:
- Provide a warm welcome to all visitors entering the service department.
- Answer incoming calls in a professional, courteous manner; taking accurate messages and transferring calls to the appropriate individuals.
- Respond to customer inquiries regarding basic dealership information, such as location, hours of operation, and services offered.
- Assist customers with cashing out, ensuring every transaction is seamless with accurate records.
- Perform additional duties as required to help support the dealership's success.
What You Bring:
- Previous experience as a receptionist or in a customer-facing role is considered an asset.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- Proven ability to thrive in a fast-paced environment while maintaining attention to detail.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office programs.
- A proactive attitude, demonstrating strong initiative and enthusiasm in all aspects of the role.