Position Overview:

The Service Advisor at Marigold Ford Lincoln plays a vital role in delivering exceptional service department experiences to our continuously growing customer base. As the intermediary between the customer and our technicians, the successful candidate will provide guidance and assistance while recommending required services. An ability to use advanced communication technology including chat, text and video is a required skill for this position.

What You'll Do:

• Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
• Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
• Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
• Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
• Clearly explain the work completed and upcoming maintenance needs, so customers leave informed and confident.
• Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
• Review work in progress and open repair orders to make sure everything is running on time and to standard.
• Accurately diagnose and document customer concerns to ensure technicians have clear direction.
• Take on additional projects or tasks as needed to support your team and grow your skills.