Marigold Ford is committed to fostering a healthy and positive environment, as well as excellence in serving all guests in our Dealership. We are committed to complying with both the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Marigold Ford views accessibility as providing the public with full access to all of our services and information. Our goal is to be a barrier-free organization by identifying, removing and preventing barriers that may limit the involvement of all people regardless of ability. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Marigold Ford.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
We will ensure that our staff members are trained and familiar with various assistive devices that may be used by our customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
We welcome people with disabilities and their service animals. Service animals are allowed on the areas of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. We will seek consent from the person with a disability when communicating private issues in the presence of a support person.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (ie. automatic entrance doors, accessible washrooms), Marigold Ford will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed by the affected entrance door(s) of the store.
Marigold Ford will provide training to all employees and others who deal with the public, or to other third parties on their behalf.
This training will be provided to staff in the first three months following their start date.
Training will include:
Staff will also be trained when changes are made to our plan.
Customers who wish to provide feedback on the way Marigold Ford provides goods and services to people with disabilities, can do so in a variety of ways, in person, by mail or email, by telephone, or otherwise.
All feedback will be directed to Terry Souch, President.
Customers can expect to hear back in approximately two (2) days.
Complaints will be addressed according to our organization’s regular complaints management procedures.
Any policy of Marigold Ford that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
1120 Dundas Street East,
Whitby, ON L1N5V3
Phone (905) 668-5893
Toll free 1-800-565-5893