Here at Marigold Ford, we are committed to providing the highest standards of customer service for all our clients—including people with disabilities. This is how we ensure that everyone can enjoy our dealership:
We will ensure that our staff members are trained and familiar with various assistive devices that may be used by our customers with disabilities while accessing our goods or services.
We will communicate to people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the areas of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (ie. automatic entrance doors, accessible washrooms), Marigold Ford will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed by the affected entrance door(s) of the store.
Marigold Ford will provide training to all employees and others who deal with the public, or to other third parties on their behalf.
This training will be provided to staff in the first three months following their start date.
Training will include:
Staff will also be trained when changes are made to our plan.
Customers who wish to provide feedback on the way Marigold Ford’s provides goods and services to people with disabilities, can do so by visiting our website at
www.marigold .net and sending us an email in the ‘CONTACT US’ section, or by email directly to firstname.lastname@example.org.
All feedback will be directed to Terry Souch, President.
Customers can expect to hear back in approximately two (2) days.
Complaints will be addressed according to our organization’s regular complaints management procedures.
Any policy of Marigold Ford’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
1120 Dundas Street East,
Whitby, ON L1N5V3
Phone (905) 668-5893
Toll free 1-800-565-5893