Accessibility Standard for Customer Service

Here at Marigold Ford, we are committed to providing the highest standards of customer service for all our clients—including people with disabilities. This is how we ensure that everyone can enjoy our dealership:

Assistive devices

We will ensure that our staff members are trained and familiar with various assistive devices that may be used by our customers with disabilities while accessing our goods or services.

Communication

We will communicate to people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the areas of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (ie. automatic entrance doors, accessible washrooms), Marigold Ford will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed by the affected entrance door(s) of the store.

Training for staff

Marigold Ford will provide training to all employees and others who deal with the public, or to other third parties on their behalf.

This training will be provided to staff in the first three months following their start date.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of customer service standards
• Marigold Ford’s plan related to customer service standards
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Marigold Ford’s goods and services

Staff will also be trained when changes are made to our plan.

Feedback process

Customers who wish to provide feedback on the way Marigold Ford’s provides goods and services to people with disabilities, can do so by visiting our website at
www.marigold.net and sending us an email in the ‘CONTACT US’ section, or by email directly to tsouch@marigold.net.
All feedback will be directed to Terry Souch, President.
Customers can expect to hear back in approximately two (2) days.
Complaints will be addressed according to our organization’s regular complaints management procedures.

Modification to this or other policies

Any policy of Marigold Ford’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Marigold Ford
1120 Dundas Street East,
Whitby, ON L1N5V3
Phone
Toll free 1-800-565-5893